Graduate Education Institute · Internal Medicine Nursing · Doctorate
Course Objective
This course is to gain knowledge, attitude and skill about quality management in health services.
Course Content
Introduction to Quality in Healthcare, Philosophy, Characteristics, Development and Importance, Quality Gurus, Teamwork in Quality Studies, Tools Used in Quality Improvement, Quality Assurance System, Healthcare Quality Indicators, Quality Awards, Continuous Quality Improvement, Total Quality Management, Accreditation, Benefits, Basic Elements of the Accreditation Process, KALDER-TÜRKAK-Accreditation in Healthcare, International Accreditation Standards in Healthcare, Patient and Employee Safety, SKS Hospital (Version 6.0) included.
Required Resources
Altındiş, S. (2022).Sağlık Hizmetlerinde Kalite - Teoriden Pratiğe, Nobel Akademik Yayıncılık.
Öztürk, Z., Gök, G. (2021). Sağlık Hizmetlerinde Toplam Kalite Yönetimi ve Akreditasyon. Siyasal Kitabevi.
Şenel, F.Ç. (2021). Sağlık Hizmetlerinde Kalite İyileştirme Araçları.Gazi Kitabevi.
Beylik, U. (2019). Sağlıkta Kalite Yönetimi ve Akreditasyon. Gazi Kitabevi.
Recommended Resources
https://shgmkalitedb.saglik.gov.tr/
https://www.medipol.edu.tr/sites/default/files/2025-02/saglik-hizmetlerinde-kalite.pdf
Course Learning Outcomes
- Adopts Total Quality Management philosophy
- Examine the relationship between quality and leadership, corporate culture and teamwork
- Interpret continuous quality improvement contribution to health services
- Discuss the properties of quality assurance systems
- Effectively takes part in providing quality health care
Core Area Distribution
ECTS / Workload
| Activity | Quantity | Duration (h) | Total Workload |
|---|---|---|---|
| Course Duration (Including Exam Week) | 16 | 3 | 48 |
| Out of Class Study Period | 16 | 5 | 80 |
| Midterm | 1 | 15 | 15 |
| Quiz | 0 | 0 | 0 |
| Assignment | 1 | 10 | 10 |
| Practice | 0 | 0 | 0 |
| Final | 1 | 35 | 35 |
Course Schedule
| Week | Subject | Preparation |
|---|---|---|
| 1 | Quality and Quality of the Historical Identity Change | 1,2,3,4 |
| 2 | Emergence and Development of Quality in Health Services | 1,2,3,4 |
| 3 | Characteristics of Total Quality Management in Health Services | 1,2,3,4 |
| 4 | Measurement of Quality in Health Services | 1,2,3,4 |
| 5 | Balanced Score Sheet, Benchmarking and Measurement of Health Care Quality in Turkey | 1,2,3,4 |
| 6 | Team Work on Quality Improvement | 1,2,3,4 |
| 7 | Quality Circles | 1,2,3,4 |
| 8 | Ara Sınav | Ara Sınav |
| 9 | Continuous Improvement Models | 1,2,3,4 |
| 10 | Tools Used in Quality Improvement I | 1,2,3,4 |
| 11 | Tools Used in Quality Improvement II | 1,2,3,4 |
| 12 | Accreditation, Certification and Quality Awards in Health Services | 1,2,3,4 |
| 13 | Service Quality Standards in Health in Turkey I | 1,2,3,4 |
| 14 | Service Quality Standards in Health in Turkey II | 1,2,3,4 |
| 15 | Magnet Hospitals and Features | 1,2,3,4 |
| 16 | Final Sınavı | Final Sınavı |