Faculty of Health Sciences · Health Management · Undergraduate
Course Objective
To comprehend the basic theoretical knowledge and skills related to quality management in health institutions.
Globalization, technological changes, changes in customer information and expectations, changes in employee knowledge and experience, Education, v.b. factors have created changes in all sectors. This change has affected the health sector at least as much as other sectors and has made the change mandatory by affecting the service delivery process. The need for change has affected health planners and managers closely, and studies have been initiated to examine the management models that can be applied in health services. Total Quality Management (TQM), which has been successfully applied by many sectors and countries before and has achieved positive results, has also been successfully applied in the health sector. This course is based on the study of TQM practices in health services within the framework of topics such as TQM practices, TQM principles, quality awards.
Course Content
The historical development of quality and total quality management philosophy and policy, health and nursing services quality in, quality and leadership, quality and corporate culture, quality and team work, Continuous Quality Improvement, quality improvement Tools, health care quality measurement, quality assurance systems, Quality Awards, health care quality standards in our country.
Course Learning Outcomes
- Knows the philosophy of Total Quality Management at a level to explain
- Examines the relationship between quality and leadership, organizational culture and teamwork.
- Interpret the contribution of continuous quality improvement to health services.
- To be able to examine the characteristics of quality assurance systems.
- Explains the concept of quality in health services.
- To be able to use basic quality improvement tools.
- Knows quality improvement teams at a level that can take part in them.
- Explains basic quality improvement models.
- Knows the Ministry of Health SKS and SAS.
- Explains the basic concepts of patient and employee safety.
- Counts the types of medical errors.
- Analyzes the sources of medical error.
- Explains the preventive administrative measures of medical errors and the responsibility of management and the legal aspects of medical errors.
- Knows the measures to ensure employee safety.
- Explains national and international patient safety goals.
Core Area Distribution
Teaching Methods
Assessment & Evaluation
ECTS / Workload
| Activity | Quantity | Duration (h) | Total Workload |
|---|---|---|---|
| Course Duration (Including Exam Week) | 14 | 3 | 42 |
| Out of Class Study Period | 16 | 5 | 80 |
| Midterm | 0 | 0 | 0 |
| Quiz | 0 | 0 | 0 |
| Assignment | 1 | 1 | 1 |
| Practice | 0 | 0 | 0 |
| Final | 1 | 1 | 1 |
Course Schedule
| Week | Subject | Preparation |
|---|---|---|
| 1 | Course Scope, Structure, and the Concept of Quality | It is recommended to examine the course from recommended sources and syllabus. |
| 2 | Basic Concepts and Historical Development of Quality and Accreditation in Health Institutions | It is recommended to read the relevant topic from main sources and current academic articles before the lecture. |
| 3 | Performance Evaluation and Improvement Strategies in Health Institutions | It is recommended to read the relevant topic from main sources and current academic articles before the lecture. |
| 4 | Measurement of Quality in Health Services | It is recommended to read the relevant topic from main sources and current academic articles before the lecture. |
| 5 | Total Quality Management (TQM) Principles | It is recommended to read the relevant topic from main sources and current academic articles before the lecture. |
| 6 | Quality Organization in Health Institutions and Teamwork in Quality Improvement (Commissions, Quality Circles...) | It is recommended to read the relevant topic from main sources and current academic articles before the lecture. |
| 7 | Tools Used in Quality Improvement and case study | It is recommended to read the relevant topic from main sources and current academic articles before the lecture. |
| 8 | Mid t. Exam | It is recommended to make a general review of the topics until before the exam. |
| 9 | Tools Used in Quality Improvement and Case Study 2 | It is recommended to read the relevant topic from main sources and current academic articles before the lecture. |
| 10 | Models Used in Continuous Improvement (PUKO, 6 Sigma, Lean Thinking etc.) and Case study | It is recommended to read the relevant topic from main sources and current academic articles before the lecture. |
| 11 | Service Satisfaction and Patient Safety | It is recommended to read the relevant topic from main sources and current academic articles before the lecture. |
| 12 | Error Types (Classification, Sources) and Employee Safety | It is recommended to read the relevant topic from main sources and current academic articles before the lecture. |
| 13 | Standardization and Accreditation in Health Services | It is recommended to read the relevant topic from main sources and current academic articles before the lecture. |
| 14 | Health Service Quality Standards in Turkey I (SKS-SAS-JCI-ISO-EFQM...) | It is recommended to read the relevant topic from main sources and current academic articles before the lecture. |
| 15 | Türkiye’de Sağlıkta Hizmet Kalite Standartları 2 (SKS-SAS-JCI-ISO-EFQM...) | It is recommended to read the relevant topic from main sources and current academic articles before the lecture. |
| 16 | Final Exam | It is recommended to make a general review of the topics until before the exam. |