Graduate Education Institute · Health Management · Master
ECTS: 7.5 T+P+L: 3+0+0 Departmental Elective
Coordinator: Prof. Dr. Halil ŞENGÜL
Course Objective
The aim of this course is to teach the basic concepts of quality management and development in health services, tools and management techniques and accreditation and processes in health institutions.
Course Content
Concept of quality, Total quality management, Measurement, analysis, improvement, Total quality and application processes in health services, Customer concept and satisfaction in health services, Quality improvement activities in health services, Teamwork in quality improvement, Quality measurement tools
Required Resources
Introduction to Healthcare Quality Management, Third Edition
Yazar: Patrice Spath
Yayınevi: Health Administration Press
Course Learning Outcomes
- Students evaluate the measurement properties of the quality of health services in Turkey and discuss quality improvement activities in health care.
- Students will be able to define the concepts of accreditation, licensing and documentation.
- Students will be able to explain the JCI Hospital Accreditation standards and explain the JCI processes
- Students will be able to define the concept of quality in health care.
- Students will be able to explain the importance of quality in health care services and explain their development.
Core Area Distribution
(72) Health%100
Teaching Methods
ExpressionQuestion-AnswerDiscussionExercise and Practice
Assessment & Evaluation
HomeworkTesting (Essay / Tests: True-Falls, multiple-choice, short answer, matching)
ECTS / Workload
| Activity | Quantity | Duration (h) | Total Workload |
|---|---|---|---|
| Course Duration (Including Exam Week) | 16 | 3 | 48 |
| Out of Class Study Period | 16 | 1 | 16 |
| Midterm | 0 | 0 | 0 |
| Quiz | 0 | 0 | 0 |
| Assignment | 1 | 240 | 240 |
| Practice | 2 | 2 | 4 |
| Final | 1 | 24 | 24 |
Course Schedule
| Week | Subject | Preparation |
|---|---|---|
| 1 | Basic concepts and brief history of TQM ISO 9001-2000, Quality Management Principles | |
| 2 | TQM Documents Document Preparation (Application) | Browsing ready-made documents from the Internet |
| 3 | The relationship between change, total quality management, and health services Development of quality in health services and the situation in Turkey | Reading from the source book |
| 4 | Service quality and total quality management in health institutions, customer satisfaction in health institutions Measuring quality in healthcare | Literature readings |
| 5 | Measurement techniques and data collection methods in quality management Measuring the quality of health services in Turkey | Reading the legislation related to quality standards in health |
| 6 | Continuous improvement, the concept of continuous quality improvement in health services Quality improvement models | Readings on excellence. |
| 7 | Tools used in quality improvement Problem-solving techniques (Application) | To conduct research on problem solving techniques |
| 8 | Quality standards and dimensions in the health | SKS readings |
| 9 | Student homework presentations | Homework preparation |
| 10 | Student homework presentations | Homework preparation |
| 11 | Student homework presentations | Homework preparation |
| 12 | Student homework presentations | Homework preparation |
| 13 | Student homework presentations | Homework preparation |
| 14 | Student homework presentations | Homework preparation |
| 15 | Student homework presentations | Homework preparation |
| 16 | Student homework presentations | Homework preparation |