ISL 401 - Quality Management

This course is organized to introduce students to fundamental topics in quality management and quality improvement. This course examines leading tools and methods used to monitor, access and manage quality in organizations and the ways in which a quality improvement framework can be set and managed. Topics as the milestones in the development of quality management, fundamental tools for quality improvement, new paradigms and contemporary strategies for implementing quality improvement are also included.

Quality Management: Achieving Organizational Excellence

Quality and Global Competitiveness

Strategic Management: Planning and Execution for Competitive Advantage

Quality Management, Ethics, and Corporate Social Responsibility

Partnering and Strategic Alliances

Quality Culture: Changing Hearts, Minds, and Attitudes

Customer Satisfaction, Retention, and Loyalty

Employee Empowerment

Leadership and Change

Team Building and Teamwork

Effective Communication

Education and Training

Overcoming Politics, Negativity, and Conflict in the Workplace

ISO 9000 and Total Quality: The Relationship

Overview of Total Quality Tools

Problem Solving and Decision Making

Quality Function Deployment

Optimizing and Controlling Processes through Statistical Process Control

Continual Improvement Methods with Six Sigma, Lean, Lean Six Sigma,

Benchmarking

Just-in-Time/Lean Manufacturing (JIT/Lean)

Implementing Total Quality Management